Payment Options For Xpress Urgent Care
We take the following payment methods:
- AMERICAN EXPRESS
- CHECKS (At Our Discretion)
- TRAVELERS CHECKS
Our goal at Xpress Urgent Care is to making the billing process as easy and convenient as possible. Our patient account representatives are always available to any questions you might have regarding our billing process or your account information. We will work hard to be sure you receive the full benefits you are entitled to through your insurance coverage.
Direct Billing to Insurance Providers
Prior to or during your visit, Xpress Urgent Care will verify your insurance coverage and bill your insurance company on your behalf for the services we provided during your visit. Upon hearing back from your insurance provider, we will send you a detailed statement that explains the payments that we received and the remaining balance, if any exists. In addition to our statement, you should also receive an Explanation of Benefits (EOB) from your insurance company. The EOB lists the services provided at Xpress Urgent Care, the amount that was billed, all payments made by your insurance providers and what is your responsibility to pay.
- It is very important to provide all of your health insurance information to us when you visit – When you arrive, we will ask to make copies of your insurance cards to ensure we accurately bill your insurance company. If you have secondary insurance, please provide us with a copy both insurance cards, so we can directly bill all of your providers on your behalf.
- Be sure to understand your insurance plan’s benefits and requirements – The majority of health insurance plans require you to make a co-payment at the time of service, in addition to paying for any unpaid amount not covered by your insurance plan. If you have any questions regarding your responsibilities, please contact your insurance provider at the number listed on your insurance card.
- Please respond promptly to statements from Xpress Urgent Care and your insurance company – To continue to receive the high quality of care you get from Xpress Ugent Care, we kindly ask when you receive your statement to please pay your remaining balance promptly. If Xpress Urgent Care does not receive payment in a timely manner from your insurance company, that remaining balance will also be your responsibility. If Xpress Urgent Care has been overpaid, we will send you a refund after settling with your insurance company.
Call us at 949-548-8400 if you have any questions or problems.